Broke a plastic swivel piece. The tent is older than a year (3 years) and replacement parts are no longer available.

So, I called. They had me send pics of the part and model number bar code. Then they sent us a brand new tent - but our 8 person was not in stock.

So, they sent us a ten person version of the same updated, redesigned instant tent.

The new tent came later that week. We put it up in our living room - and one of the poles was manufactured wrong, and I called them back.

I explained the problem with the new tent! And they had me send the pics of the model bar code and the pole that was wrongly (permanently) put together.

    And...

they are sending us another brand new 10 person tent.

That is class customer service. They said we can keep the other new tent. I think not many companies work that excellently with customers.

Well, I do have excellent people skills.....