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Outsourcing

Political Discussion
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  • @inspecta said:

    Listen, if there is a person in another country that can offer me superior customer service then I'm all for it. But the problem is that's almost NEVER the case.

    I agree 100% Inspecta.

    A guy with an obvious thick Indian accent is not named Chuck Johnson.

    Too funny

    Luck is Tim Couch. Big, Dumb Goofy, slow thinking QB - Ghoolie, 2-28-12
  • chocoC choco

    so you guys can't understand english then.....whos fault is that?

    im a world-wide customer service engineer, full time, and deal with not only India, but china, japan, taiwan, korea, indonesia, singapore, ireland, england, hungary....well, i could go on. cry me a river if you can't understand english......i have to convey technical information and instructions to people who can barely communicate.

    these people are trying their best....just because their english isn't up to snuff with most fast-speaking, colloquialism-using, slang-uttering american is not their problem....its yours. speak slower, and turn off the TV. try listening.....it helps.

    all the aervice i get overseas has bee good...problem was solved. my experience, americans are as bad if not worse in phone support.....my comcast tech told me i had to clear my cookies to connect to their DNS. she didn't even know what a "ping" meant......spoke great english, just didn't know shit about the subject matter.

    @choco said:

    so you guys can't understand english then.....whos fault is that?

    It no ones fault Choco. It's the fact that I pay for a service and I want it to perform a certain way, then that is what I expect. In this case the product does not function the way I want, then I move on. It's that simple.

    Luck is Tim Couch. Big, Dumb Goofy, slow thinking QB - Ghoolie, 2-28-12
  • A guy with an obvious thick Indian accent is not named Chuck Johnson.
    Too funny

    Funny? Perhaps slightly. True? Absolutely not.

    I have known at least 3 guys from India with Christian names. Yes, it threw me off at first, but I subsequently did the research. The Christian Indians do not have Hindu names, they have familiar Christian names. There are at least 18.4 million Chuck Johnsons living in India right now, according to my math.

    Over 800 million Indians (80.5%) are Hindu. Other religious groups include Muslims (13.4%), Christians (2.3%), Sikhs (1.9%), Buddhists (0.8%), Jains (0.4%), Jews, Zoroastrians, Bahá'ís and others

    via here.

  • i kinda agree kosar; its just narrow-minded to think we should force everyone to conform to us.

    it doesn't hurt you to learn to communicate....but you said you dont want to. you choose not to better yourself, and then bitch about not being able to handle the situation when it arises.

    that, as i see it, is someone's fault.

    maybe, if we decided to roll with the punches instead of bitching about them, we could return ourselves to prosperity. however, with our ever-increasing entitlement mentality and laziness, it simply wont happen. if learning to communicate with someone from a different culture it THAT difficult, i fell sorry for that person.

  • chocoC choco

    i kinda agree kosar; its just narrow-minded to think we should force everyone to conform to us.

    it doesn't hurt you to learn to communicate....but you said you dont want to. you choose not to better yourself, and then bitch about not being able to handle the situation when it arises.

    that, as i see it, is someone's fault.

    maybe, if we decided to roll with the punches instead of bitching about them, we could return ourselves to prosperity. however, with our ever-increasing entitlement mentality and laziness, it simply wont happen. if learning to communicate with someone from a different culture it THAT difficult, i fell sorry for that person.

    @choco said:

    i kinda agree kosar; its just narrow-minded to think we should force everyone to conform to us.

    it doesn't hurt you to learn to communicate....but you said you dont want to. you choose not to better yourself, and then bitch about not being able to handle the situation when it arises.

    that, as i see it, is someone's fault.

    maybe, if we decided to roll with the punches instead of bitching about them, we could return ourselves to prosperity. however, with our ever-increasing entitlement mentality and laziness, it simply wont happen. if learning to communicate with someone from a different culture it THAT difficult, i fell sorry for that person.

    No Choco you don't agree with me and that's alright. I am not bitching about anything. It's not that I can't handle the situation that arises or I don't want to "better" myself, it's I don't have the time to make that decision in the first place. Dude I got deadlines and if an hour cuts into that time, then I will use another service.

    I learned to communicate to many different cultures when I lived abroad and in the USA. I have programmers in Poland, England and Japan. And when I have the time to speak with them I will.

    I get it. It's not like I don't get what your saying. But there is no utopian altruistic political correct way of catering to someones culture when it comes to MY time, I have deadlines. Like I said if Habib or Bob Smith wants to chit-chat on my free time he is more then welcome to call me at home and we can discuss our cultural differences then. Don't pigeon hole someone to say I don't "want to better myself" when in turn, I have dealt with people all over the world. Like I am this unforgiving, untolerate hiljack, lol.

    Your cultural diversity speech is heart wrenching. I get it. Take that shit to someone else.

    Luck is Tim Couch. Big, Dumb Goofy, slow thinking QB - Ghoolie, 2-28-12

  • Outsourcing is the way it is. The companies save money, so they outsource. Whether or not you agree with it is irrelevant. Where I work we outsource IT jobs to hundreds of Indian's. Most come for 12 month on work Visa's. They are intelligent and good at there job, but they don't speak very good English. I on the other hand don't speak ANY Indian. It can get irritating working with them, but most are friendly and courteous. Their hygiene is not the best when they first come here but they learn after they have been here for awhile.

    "You planning on having a long relationship with that glass or are you going to drink it? Drink up, man. Maybe we can get another.” - Janis Joplin, 1970.

  • What you call "grasping," I call "educating."

  • Why is everyone here so anti-learning??

    Kosar_For_PresidentK 1 Reply

  • Ask Diehard. He's the realest brotha in here.

  • ? Guest

    Why is everyone here so anti-learning??

    mz. said:

    Why is everyone here so anti-learning??

    Your barking up the wrong tree here mz the pussy

    Luck is Tim Couch. Big, Dumb Goofy, slow thinking QB - Ghoolie, 2-28-12
  • ? Guest

    @inspecta said:

    I can't help it, I'm rude as hell to those reps. I know it's not their fault. But I know the Americans who pull the purse strings often listen to the calls that come in for "quality assurance" so in order to view my displeasure I make sure the call goes terribly, which is never that hard because the person I'm talking to has about 6 mo of training in the english language.

    I mean, is it me or is that super-dickish?

    mz. said:

    I mean, is it me or is that super-dickish?

    Maybe so....but if i can't understand them, or them me, and they insist their name is Bob, all bets are off.

    Flying is enough of a hassle without some guy named Vijay who insists on being called Bob screwing up my reservation because he doesn't totally understand what i am seeking.......as soon as I hear them I insist on being transferred to the USA.

    If everybody had like minds, we would never learn.

  • You guys want to complain about Outsourcing, just wait until the fed takes control of GM.

    Head or Gut?
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